FAQ

On the website, you select the service location, number of guests, and your preferred date. You then see chef profiles available on that day, review details, discuss your request with chefs, and choose the chef that fits you best.

Cheffy — platforma, kurioje galite peržiūrėti patikrintų asmeninių šefų profilius, pasirinkti pagal virtuvės stilių ir užsakyti internetu. Sužinokite daugiau apie privataus šefo paslaugas Vilniuje →

Cheffy connects you with vetted personal chefs who cook fresh meals right in your kitchen. Browse profiles, choose by cuisine, and book online. Learn more about personal chef at home in Vilnius →

At this MVP stage, payments are not yet processed through the platform. We recommend agreeing the deposit directly with your chef during your initial discussion. If the chef buys groceries, the deposit may include estimated ingredient costs.

You pay for time spent fulfilling your request, which typically includes menu planning, commuting time, cooking in your kitchen, and cleaning working surfaces afterward. Grocery shopping can also be included if requested.

No. You can ask your chef to shop for groceries. In that case, the total cost increases to reflect additional time spent shopping.

Cheffy provides an informational service connecting clients with personal chefs. The platform service fee is EUR 12.

Yes. Clients can leave ratings and comments after service completion. This helps maintain quality standards on the platform.

Step 1: Click "Become a Chef" and submit the application form. Within 48 hours, a manager reviews your qualifications. If approved, Step 2 is completing your profile and service details in your account. Then you update availability monthly and receive booking requests.

You set your own hourly rate in your account. During booking discussion, both sides see estimated hours and expected total. The client pays you directly after the service is completed.

Yes. If the client asks you to purchase groceries, keep and provide all receipts so the client can verify exact expenses.

First try resolving it directly with the client. If needed, contact Cheffy support for assistance.

If a chef rating falls below 4.5, the account may be temporarily suspended while a manager reviews the situation within three working days and decides on further cooperation.

Yes. To reduce client inconvenience and allow replacement planning, we ask cancellations at least 48 hours before the scheduled service.

Cheffy does not interfere in settlements between chef and client. Any difference can be refunded directly by the chef to the client (cash or bank transfer).

You must comply with Lithuanian hygiene and food safety regulations, including valid health and food hygiene certificates.